A 99.9% Server Uptime
Our shared hosting platform is based on a stable, first–rate hardware configuration and a significantly modified version of Linux. Thus, no matter what your website is, or how many web site visitors you’ve got, or even in case there’s a DDoS attack, our hosting servers will remain up and your websites will stay visible online.
All our shared hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our uptime guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on topflight hardware components fabricated by Juniper. Plus, on each router, we have put a firewall with a sophisticated algorithm in an attempt to filter out all questionable requests.
In this way, in all our data centers – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not satisfied with our hosting services, or if you find them inadequate, or if you decide that you must use a VPS web hosting instead of a cloud hosting account – you will get your money back, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have complete control over your domains even if you terminate your account with us.
24/7 Technical Support
If you have ever been forced to wait around for hours to receive a reply, you probably know how irritating this can be, especially when your web site is at stake. That’s the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our techs will be available to you and they’ll respond to you in less than one hour. And the best part is that their average ticket response time is less than 20 minutes!