Technical Support Channels
A 60–Minute Response Time Guarantee
All your assistance requests will be responded to in maximum 60 min after the trouble ticket or email was submitted. If your case needs additional assistance from a server administrator, we will direct the ticket or the email to the person in charge and we will leave a comment to inform you that more time will be needed for reaching the best solution. If you take advantage of our Optional Managed Services package, all of the server management services included there will be completed whenever you choose.
A Premium Client Support Service
- We will be online for you 24/7/365 to reply to any questions that you may have related to our Online Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. In case you also require support handling server administration procedures, you can have a look at our Optional Managed Services package, which includes backup space, OS updates every week, server monitoring and restarting procedures, plus problem troubleshooting and installation procedures.
A User–Friendly Help Area
Every Linux dedicated servers hosting package includes our free Online Control Panel, which features an elaborate knowledge base plus a selection of educational video tutorials. Whenever you need help working with the Online Control Panel, just press the Videos or Help buttons in the top right corner.