Customer Support Channels
A 1–hour Response Guarantee
Providing excellent support without delay is our high priority, so that we support each shared hosting plan with a 1–hour ticket reaction warranty. After you present a ticket or send us a message, our user help and support team will try their best to supply the most acceptable answer to your issue and to give you help in a timely fashion.
A Top–quality Support Service
Our help and support service is provided by a team of proficient technicians which are prepared to reply to your query as fast as possible. You’ll be able to speak with the tech support staff by opening a help and support ticket from your Online Control Panel or by sending us an email message. On working days, you may also call us on the phone or use the online chatting solution.
An Intuitive Help Section
The Control Panel presents a huge practical knowledge base that’s built into all areas. In each part, you will find a Help press button that will load for you a list of step–by–step guides on how to apply a certain element or complete a specific action. Additionally, we have generated guide movies allowing you to get a better idea of the Control Panel’s interface.