1 hour ticket response
We are devoted to giving a swift and accurate answer to every ticket posted by a customer. Our expert help desk staff members will examine your problem and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tickets. Actually, the average support ticket response time has proven to be 20 minutes.
A First–Rate Tech Support Service
Each member of our tech support staff has many years of experience in the shared hosting market and the vast majority of them have worked for us for at least five years. They all are eager to respond to all your requests in the most competent manner possible.
An Intuitive Help Center
Built into the Online Control Panel is an intuitive Help Center, which features various information sources. You can search through a regularly updated knowledge base featuring web hosting account administration articles and site administration articles, check out the how–to video tutorials or have a glimpse at our F.A.Q. repository.