Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Solution Warranty

  • Each ticket you post to our customer assistance Department will be handled in approximately one hour. The regular questions shall be taken care of right away. Yet, if the support request you have sent needs some help from a competent admin technician, we’ll send the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Qualified Technical Assistance Service

  • Our tech help and support team is going to be on duty for you round–the–clock to to attend to all help demand tickets that you submit. We offer client help for the software packages that are installed in advance on your hosting server. These include our in–house produced Online Control Panel, the preferred Operating System and the server administration panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • An extensive and regularly updated knowledge base is included in our in–house built Online Control Panel. It gives you quick tips on how to perform all the necessary website managing tasks. The Help area gives you descriptive how–to content articles and step by step video tutorials. You can open the Help section by clicking the Help or Video buttons in the upper right side of each Control Panel section.