24/7 Customer Support
Read more about customer support and why it's hard to find a hosting provider which can offer top-class support.
Being able to contact your shared hosting company any time you have any questions or experience any difficulties is quite important and how fast they will reply and take action could be crucial, especially if your website is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are also a way to distinguish actual providers from resellers. The second generally respond only to email messages or support tickets and you'll need to wait for a whole day or even more in order to get a response. In case your issue requires a few responses, you could end up losing several days so as to have a basic problem resolved. Using the services of a legitimate and reputable web hosting company, you'll be able to get in touch with the support team at any moment and receive a quick reply whatever the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting
plans are round-the-clock, so you can forget all about waiting for a few days in order to receive assistance. In case you aren't our client yet, you can call us, chat with a representative or send an email message. If you currently have an account, you can open a support ticket on top of the other three methods of contact. You are able to choose the most appropriate way to contact us depending on where you are or the device you are using. We will assist you for more or less any hosting-related question that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive well-timed assistance, especially when your site is not functioning properly for whatever reason. All our semi-dedicated hosting packages
come with 24/7 customer and tech support, which means that if something happens, you can use a number of methods to let us know - phone line with multiple local numbers around the world, live chat, emails and tickets. The first two choices are for pre-sales, billing and basic issues, which means that in case you don't have an account yet, for example, you can receive extra info for our solutions, or we will assist you with less demanding technical problems. The other two methods are for solely tech problems or everything that's more time-consuming since it's much easier follow the conversation between you and our support team. The guaranteed maximum answer time for them is just one hour, the typical one - 15-20 minutes, therefore you will not have to wait for a whole day in order to receive assistance as you may have to do with various other providers.
24/7 Customer Support in VPS Web Hosting
When you use our VPS web hosting
, you will not need to wait for more than an hour to receive support for any problem that you may encounter with the server or the software that comes pre-installed with it. We warrant this short response time for all support tickets that you open through your billing Control Panel or emails that you send to our tech support team. In addition, we have local phone numbers in several countries globally plus a live chat service where we will help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the different ways of communication, so regardless what your question or issue is, there will always be someone to help you out quickly. When you need help with third-party software, which you cannot deploy or which gives you problems, you are able to take full advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server
packages that we provide include 24/7 support through various methods of communication and with a 1-hour max response time guarantee. When you want to learn more about the plans or you have any kind of general or billing questions, you are able to call one of the local numbers we have globally or you could use our live chat support and speak to a live agent. For strictly technical issues that require some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, as these channels are more appropriate to track a given matter. The reply time for them rarely surpasses 30 minutes, therefore you can forget all about having to wait for a whole day in order to get assistance. The support service is available for all of the server-related issues, and the pre-installed software. When you'd like to receive help with third-party apps, you can consider acquiring the Managed Services upgrade that we offer with all of the packages.