A ticketing system is the most common means of correspondence that web hosting providers offer to their customers. It is most often part of the billing account and is the most efficient way to deal with an issue that takes some time to investigate or that needs to be forwarded to a server admin. In this way, all comments supplied by either side will be kept in one and the same place in case someone else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you’ll have to log in and out of at least 2 accounts in order to carry out a specific procedure or to get in touch with the company’s help desk support staff. In case you’d like to manage a number of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. Also, it may take considerable time for the provider to reply to your ticket request.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you’ll never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while you are browsing your website files or updating various settings. The ticketing system is being monitored 24-7 by our tech support team and the response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain help. Unlike other providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and request information regarding any technical or billing problem. Moreover, you can see a variety of educative articles, which will help you deal with the most commonly met obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting packages, which implies that you will not require some other support platform to get in touch with our client support team – you can do this on the spot if you chance upon a difficulty. Sending a new ticket takes a couple of mouse clicks and finding an older one is just as easy. Using our smart search box, you can swiftly track down any ticket that you’ve already submitted. You can open a ticket at any point in time since our tech support staff members are at your disposal around the clock and answer in no more than one hour, although it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you will have everything in a single location and you can just forget about the need to sign in and out of 2 or more platforms to troubleshoot a simple issue.