A ticketing system is the most common means of correspondence that web hosting providers offer to their customers. It is most often part of the billing account and is the most efficient way to deal with an issue that takes some time to investigate or that needs to be forwarded to a server admin. In this way, all comments supplied by either side will be kept in one and the same place in case someone else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you’ll have to log in and out of at least 2 accounts in order to carry out a specific procedure or to get in touch with the company’s help desk support staff. In case you’d like to manage a number of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. Also, it may take considerable time for the provider to reply to your ticket request.