If your hosting supplier supplies live chat support, you can speak to an agent live and find out useful info or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with world wide web access, so that you will not pay any charges in case you are in another country or state. In addition, it'll be simpler to copy and paste data like domain names, usernames or error messages in other words details that are sometimes difficult to give to the other party on the telephone. The live chat is also a considerably faster approach to contact the website hosting service provider's support team as compared to using a ticketing system. What's more, when some problem requires a bit more time to be resolved, you're able to do something else while you wait for support on the live chat, which means that you will not waste time - something that is impossible in case you're on the phone.
Live Chat Support in Shared Hosting
We supply a live chat support service for all of the shared hosting that we offer and we're able to assist you with almost everything in real time. In case you don't have an account with our company yet, we will be able to provide you with more info about the packages in order to help you to get the most appropriate plan. If you are an existing client, we are able to help you with any general or billing issue and also with plenty of common tech issues, for instance an email address installation in a desktop email client. When you cannot call us for some reason or you are in a country where we don't have a local phone number, our live chat is the best option to contact us. Of course, some matters require additional time to investigate and test, which means that you will have to open a ticket to our technicians, still, we can save you time and help you with many troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is accessible to all of our potential and present customers. In case you are searching for a new hosting account, you will be able to chat in real time to one of our agents and obtain more information about our semi-dedicated hosting packages so as to select the optimal plan for your websites. In case you already have an account with us, we'll support you in a timely manner with general, billing and 1st level techissues. Even though in certain cases you'll have to open a ticket as there're problems that can't be resolved through a live chat, we will be able to help you with lots of basic jobs, for instance installing an e-mail account in an email client or forwarding one domain name to another. As a result, you'll benefit from timely support and you'll save time and effort.