When your web hosting service provider offers live chat support, you're able to talk with an agent live and find out helpful information or get a problem resolved promptly. The advantage of using chat rather than calling to talk to a live person is that you'll need only a computer with Internet connection, therefore you won't pay any fees when you are in another country or state. What's more, it'll be easier to copy and paste information like domain names, usernames or error messages in other words details that are sometimes difficult to share with the other party on the telephone. The real-time chat is also a quicker approach to contact the hosting supplier's support crew as compared to using a ticketing system. What's more, when some trouble needs more time to be resolved, you can do something different while you wait for support on the live chat, so you won't lose time - something that is impossible in case you're on the phone.
Live Chat Support in Shared Hosting
As part of the support services that we supply for our shared hosting, we now have live chat support that is available 24/7, even on holidays. You'll be able to get in touch with us regardless if you already have an account or not, since we will support you with all sorts of things, ranging from providing you with basic information about our solutions in case you are not our customer yet and you're considering to purchase one of the plans, to helping you with setting up an e-mail account in an e-mail client. Part of the issues are more complicated and time-consuming, therefore you'll have to employ the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as a part of our services, so that whenever you have any questions for our semi-dedicated hosting packages, you are able to talk with our customer support team at any time regardless of whether you have already acquired an account or not. In general, the chat service is intended for pre-sales, billing and common questions and issues, but we can assist you with various tech questions as well. We will help you choose the proper package for your websites if you do not have an account yet, we can reply any kind of billing questions or issues you could have or we can assist you with setting up your new email address on your personal computer or smart phone - all the abovementioned will be done promptly as our live chat service is available all day long, every day. Any time you need support, you can talk to a representative and save a long time.