If your hosting supplier supplies live chat support, you can speak to an agent live and find out useful info or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with world wide web access, so that you will not pay any charges in case you are in another country or state. In addition, it'll be simpler to copy and paste data like domain names, usernames or error messages in other words details that are sometimes difficult to give to the other party on the telephone. The live chat is also a considerably faster approach to contact the website hosting service provider's support team as compared to using a ticketing system. What's more, when some problem requires a bit more time to be resolved, you're able to do something else while you wait for support on the live chat, which means that you will not waste time - something that is impossible in case you're on the phone.