When your web hosting service provider offers live chat support, you're able to talk with an agent live and find out helpful information or get a problem resolved promptly. The advantage of using chat rather than calling to talk to a live person is that you'll need only a computer with Internet connection, therefore you won't pay any fees when you are in another country or state. What's more, it'll be easier to copy and paste information like domain names, usernames or error messages in other words details that are sometimes difficult to share with the other party on the telephone. The real-time chat is also a quicker approach to contact the hosting supplier's support crew as compared to using a ticketing system. What's more, when some trouble needs more time to be resolved, you can do something different while you wait for support on the live chat, so you won't lose time - something that is impossible in case you're on the phone.