One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you could take advantage of it in your capacity as customer?
In case you’ve got a website, a problem might always show up and it does not automatically need to be connected to the web hosting service. For instance, something may go wrong when you bring an app up to date or some important data can be modified or deleted by mistake. No matter what the essence of the problem is, you’ll need to get in touch with the respective client care team and ask them to recover a backup or to help you solve the problem that you are facing. How fast they will do this will determine the interval of time that your sites will be down. For some sites like community web portals or Internet shops, an elongated downtime often equals losing customers and money. That being said, it’s extremely important that you use the services of a hosting company that provides not only a good client support service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
In case you are using any of our shared hosting
and you’ve got a question or confront a certain predicament, you can contact us 24x7x365 by posting a helpdesk ticket or by writing an email and we’ll make certain that you have a response in no more than an hour. In case the issue can be sorted out, we’ll do it before we respond, whilst in case there’s something that you have to do on your end, we will supply you with all the required details – what settings to check, what workable solutions to try out, and so on. Typically, you will obtain a reply within half an hour max, which implies that waiting for hours and hours on end or even for more than 1 day to get help is something unthinkable. Our one-hour reply guarantee applies to any query that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a tech support ticket via your web hosting Control Panel or send an email related to your semi-dedicated server
, you will get a response within no more than sixty minutes. You can contact us at all times with regards to billing, technical or general issues and considering the fact that we’re working 24-7-365, you’ll always obtain help in a well-timed fashion. Depending on the specific issue or question, we’ll give you more information, eliminate the complication if it has been caused by something that’s within our reach or instruct you on what actions to take if you have to fine-tune a given setting for a software application that we can’t access. You can just forget about waiting around for a whole day for each reply. In reality, in most cases we respond to emails and tickets within 20-25 minutes max.