In case you have ever had a shared hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from your personal experience that for some things it is better to consult with a live person over the phone than to exchange support tickets or email messages. In order to find out more about a specific service before you decide to buy it or in case something small-scale has to be made, for instance, it will be much easier and a lot faster to get it done in real time. If you have the option to get in touch with representatives over the phone, it is very likely that you are using the services of an actual website hosting provider, not just a reseller. The level of support that you will get on the telephone differs between different companies - from standard matters to professional technical support. Generally most providers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech issues are handled through electronic mail or tickets.
Phone Support in Shared Hosting
We know that having the option to consult with a live representative is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you're able to get in touch with us over the phone for 14 hours a day. If you consider obtaining one of our shared hosting
, for instance, you'll be able to give us a call and find out more about our services before placing your order to be sure that we cover all the system requirements for your sites. After the purchase, you can get in touch with us about any kind of sales and / or billing troubles you may experience, or get any general or basic tech information you need. We have tried to find the balance between phone and ticket support, so for entirely technical issues you have to use our ticketing system, that will help you follow the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs daily as a part of the support services for every single semi-dedicated server
plan that we offer. As some issues are more complex and time-consuming, you may have to open a support ticket in case you experience such a problem, but for all general, billing or small-scale technical issues you can always call us and we'll help you right away to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you will be able to find out if you can host your sites on our advanced cloud platform or you will be able to receive any other general info on our semi-dedicated solutions. We now have local phone numbers in the USA, the United Kingdom and Australia as well as an international number, so that you will be able to call the one that is closer to where you are.